General information

Location

Luxembourg  

Reference

2025-13630  

Position description

Job title

IT Helpdesk (F/M)

Contract type

Full-time

About us

Why choose Kronospan?

- We are looking for talented people who want to contribute to the success of a strong and ambitious company.
- Join a fast-growing international group offering extensive learning, development and career opportunities.
- Benefit from flat hierarchies and an entrepreneurial environment where your ideas and talent truly matter.
- Take on a broad and varied role that requires initiative, autonomy and a hands-on mindset.

Main duties and responsibilities

To strengthen our IT team, we are looking for an IT Helpdesk (F/M)

Your responsibilities will include:

- Act as the first point of contact for users requiring technical assistance (phone, e-mail) ;
- Diagnose, troubleshoot and resolve hardware and software incidents ;
- Identify the best solution based on the issue and information provided by users ;
- Ensure fast, efficient and user-focused service delivery ;
- Escalate unresolved issues to the System & Network Administration team ;
- Record, document, follow up, and close support tickets ;
- Participate in local and group IT projects (e.g., Docuware, VMware, etc.) ;
- Perform preventive and corrective maintenance on all IT equipment ;
- Ensure workstations and IT devices are up to date and functioning properly ;
- Manage user accounts: creation, modification, deletion, passwords, and access rights ;
- Create and update IT documentation and procedures for end users.

Requirements

You are definitely the perfect match if you:

- Have a good knowledge of Windows environments (workstations and applications) ;
- Are fluent in French and English (mandatory) ;
- Are familiar with ticketing tools and ITIL processes (a plus) ;
- Have strong troubleshooting and incident-resolution skills for hardware and software issues ;
- Have basic understanding of networking (TCP/IP, VPN, Wi-Fi, Active Directory) ;
- Have experience with tools such as VMware, document management systems (e.g., Docuware), or business applications is an asset ;
- Have a strong customer-service mindset, empathy, and patience ;
- Are well-organized, detail-oriented, able to manage multiple requests at once.

What we offer

Why should you apply?

- You will join a committed and dynamic IT team where your contribution makes a real difference;
- You will be part of a growing global company offering many opportunities for learning and career development;
- You will work in a flat and entrepreneurial organization that values initiative and innovative ideas;
- You will take on a broad and stimulating role where every day brings new challenges.