General information

Location

Clarion  

Reference

2024-11975  

Position description

Job title

IT Systems Technician

Contract type

Full-time

About us

WHO WE ARE
We are Kronospan – the world's leading producer of wood-based panels including MDF, OSB, Particleboard and Laminate Flooring. Operating more than 40 sites worldwide, we offer our associates numerus opportunities. We are looking for hard-working, dedicated individuals, who want to join our growing U.S. team.
Your Career, your way.

Our core values are reflected in everything we do: We are inquisitive with a will to win. We explore new processes and we focus on innovation. Our associates share knowledge and experiences and work collaboratively. We foster an inclusive working environment and welcome diversity. We take responsibility for the environment in which we live and work and practice sustainability in everything we do.

Main duties and responsibilities

SUMMARY
The IT System Technician's role is to support day-to-day IT operations for the site in a timely, professional and positive way. Installing and maintaining all computer and computer related systems including hardware and software. Log, track, and document incidents in the Help Desk System, escalating issues when necessary.

• Provide Help Desk support and Log incoming issues to the ticketing system, route, follow-up and escalate when necessary
• Instruct and assist in trouble shooting computer equipment in all areas of the facility and external warehouse
• Provide support for all computer/printer equipment including bar code printers and scanners on manufacturing floor
• Provide support for all telecommunication equipment
• Service all PC hardware and software
• Manage all data processing supplies including paper, ribbons, labels, etc. and place orders as needed through purchasing department
• Work with equipment vendors on resolving computer related issues
• Monitor nightly system backups and perform recoveries as needed
• Maintain the security of data files
• Define user needs and recommend alternatives as needed
• Coordinate and prioritize all computer service requests and issues to ensure efficiency in all areas of the facility and external warehouse
• Analyze historical data to suggest system improvements to reduce or eliminate call volume for certain incident types
• Maintain technical documentation for the IT department
• Diagnose issues via telephone and in-person; help, and guide the end users to “first-call-resolution” for known issues
• Assist the user community by in-person, hands-on visits when required
• Maintain monitoring system and escalate issues for resolution as necessary
• Maintain user and object accounts and their securities in various systems
• Maintain hardware asset inventory; order hardware and software when required
• Understand and adhere to the Change Control Process
• Attend all necessary training courses in order to remain current in all aspects of information technology
• Understand IT Policies and Procedures and communicate/train on these policies and procedures to the user community

Requirements

WHAT YOU NEED TO SUCCEED
• Associate Degree in technical discipline such as Computer Science, Information Services, or related field or CNE certification preferred
• Broad knowledge of all computer related systems including micro/mini/mainframe OS, capability and capacity of various software products and communication utilities, and principles of data communications and telecommunications
• Knowledge of hardware and software installation, testing and operation
• Ability to handle multiple priorities, stress, provide detailed work, sound reasoning, and meet required deadlines
• The ability to be flexible in duties, analytical and possess excellent communication and interpersonal skills
• The ability to be exceptionally self-motivated and directed, organized, and a keen attention to detail
• The ability to work consistently on a concrete plant production floor and in multiple (hot, cold, dirty, etc.) environmental conditions
• Good vision with or without corrective lenses
• The ability to have dexterity of hands and fingers to utilize appropriate equipment and tools
• The ability to be available for on-call and periodic overtime
• The ability to frequently bend, lift (minimum 50 lbs unassisted), sit or stand for extended periods of time, kneel and move for extended periods of time

What we offer

This position is located in Shippenville, PA

Relocation assistance is not available for this position.

WHAT YOU WILL GET
As a company dedicated to its associates, we offer numerous benefits and advantages:
- Growth opportunities, domestic and international, with the world's leading producer of wood panel products
- Work in a diverse, inclusive environment with colleagues from around the world
- You enjoy highly competitive benefits program including affordable medical, dental and vision plans
- Company paid life and short & long term disability plans
- Supplemental life, critical illness and accident plans for you and your family
- 401 (k) retirement plan with company match
- Paid time off including a generous paid vacation plan and holidays after 90 days
- “Life of Career” training opportunities through our global or local KronoAcademy
- Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools
Together we work, together we win.

WHAT TO SEND OUR WAY
- A cover letter along with your Resume, highlighting your education, experience and skills.

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